Watlow Series 920 Microprocessor-Based Ramping Control - Manual (Page 77)

Warranty Information
The Watlow Series 920 is warranted to be free of defects in material and
workmanship for 36 months after delivery to the first purchaser for use, provid-
ing that the units have not been misapplied.
Since Watlow has no control over their use, and sometimes misuse, we cannot
guarantee against failure. Watlow’s obligations hereunder, at Watlow’s option,
are limited to replacement; repair or refund of purchase price, any parts which
upon examination prove to be defective within the warranty period specified.
This warranty does not apply to damage resulting from transportation, altera-
tion, misuse or abuse.
Returning Merchandise
The following procedure applies for any products returned to the factory:
1. You must call Watlow Customer Service, 507/454-5300, for a Return
Material Authorization (RMA) number before returning any item for repair.
We need this information:
l
Ship to address
l
Bill to address
l
Contact name
l
Phone number
l
Ship via
l
Your P.0. number
l
Symptoms and/or special instructions
l
Name and phone number of person returning the material.
We will not accept a return without an RMA number. The number
must appear on the outside of the carton and on all paperwork. Cartons
without RMA numbers will be returned. Ship on a freight prepaid basis.
2. You need prior approval and an RMA number from the Customer Service
Department when you are returning an unused product for credit. Also,
we must apply a 20 percent restocking charge for all returned stock
controls and accessories.
3. After we receive your return, we will enter a repair order, replacement
order, or issue credit for material.
4. In cases of manufacturing defect, we will return it to you with a letter of
explanation. Repair costs will not exceed 50 percent of the original cost.
Shipping Claims
When you receive your Watlow control, examine the package for any signs of
external damage it may have sustained enroute. If there is apparent damage
either outside the box or to its contents, make a daim with the shipper immedi-
ately. Save the original shipping carton and the packing material.
Appendix WATLOW Series 920 User’s Manual 7 7