VTech SN6197_-2 Manual - Manual (Page 146)

Appendix
139
The answering system does not record messages.
Make sure that the answering system is on. ANS ON should be shown on
all handsets and the telephone base, and the ANS light on the telephone
base should be on.
Make sure the memory of the answering system is not full.
If you subscribe to voicemail service, change the number of rings so
that your answering system answers before your voicemail answers. To
determine how many rings activate your voicemail, contact your telephone
service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your
fax machine documentation for information on compatibility with
answering systems.
The system announces “Time and day not set.”
You need to reset the system clock.
The outgoing announcement is not clear.
When you record your announcement, make sure you speak in a normal
tone of voice, about nine inches from the handset or telephone base.
Make sure there is no background noise (TV, music, etc.) while recording.
New voicemail and show on the cordless handset and New
voicemail and show on the telephone base and I don’t know why.
Your telephone has both a built-in answering system and voicemail indication. If
New voicemail and appear on the cordless handset, and New voicemail
and appear on the telephone base, then your telephone has received a
signal from your telephone service provider that you have a voicemail message
waiting for you to retrieve from them. Contact your telephone service provider
for more information on how to access your voicemail.
•
•
•
•
•
•
•
•
Troubleshooting