VTech SN6197_-2 Manual - Manual (Page 139)

Appendix
132
Troubleshooting
I cannot dial out.
Try all the suggestions above.
Make sure you have a dial tone before dialing. The cordless handset or the
pendant may take a second or two to find the telephone base and produce a
dial tone. This is normal. Wait an extra second before dialing.
Eliminate any background noise. Noise from a television, radio or other
appliances might cause the phone to not dial out properly. If you cannot
eliminate the background noise, first try muting the cordless handset before
dialing, or dial from another room with less background noise.
If other phones in your home are having the same problem, contact your
telephone service provider (charges may apply).
If you have changed your telephone service to digital service from a cable
company or a VoIP service provider, the telephone line may need to be
rewired to allow all existing telephone jacks to work. Contact your service
provider for more information.
My cordless handset/pendant isn’t performing normally.
Make sure you plug the power cord securely into the telephone base. Plug the
power adapter into a different, working electrical outlet without a wall switch.
Move the cordless handset or the pendant closer to the telephone base.
You may have moved out of range.
Reset the telephone base. Unplug the electrical power. Take out the backup
batteries if necessary. Wait for 15 seconds then plug the power cord back
in, and reinstall the backup batteries. Allow up to one minute for the cordless
handset/pendant and telephone base to reset.
Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as
far away as possible from these types of electronic devices.
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