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Appendix, Troubleshooting – VTech SN6197_-2 Manual User Manual

Page 140

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Appendix

133

Troubleshooting

Out of range OR Base no power appears on my cordless handset.

Ensure you plug the telephone base in properly and the power is on.
Place the cordless handset closer to the telephone base for synchronization.
Move the cordless handset closer to the telephone base. You may have

moved out of range.
Reset the telephone base. Unplug the electrical power. Wait for 15 seconds

then plug it back in. Allow up to one minute for the cordless handset and

telephone base to reset.
Other electronic products such as HAM radios and other DECT phones can

cause interference with your cordless phone. Try installing your phone as

far away as possible from these types of electronic devices.

The handset battery does not accept charge while in the

handset charger.

If the cordless handset is in the handset charger and the charge light is not

on, refer to

The charge light is off on page 136.

Charge the battery in the cordless handset for at least 11 hours. For

optimum daily performance, return the cordless handset to the handset

charger when not in use.
If the battery is completely depleted, charge the handset for at least

30 minutes before use.
You may need to purchase a new battery.

The pendant battery does not accept charge while in the

pendant charger.

If the pendant is in the pendant charger and the pendant status light is not

on, refer to

The charge light is off on page 136.

Charge the battery in the pendant for at least 3 hours. For optimum daily

performance, return the pendant to the pendant charger when not in use.
If the battery is completely depleted, charge the pendant for at least

30 minutes before use.