VTech SN6197_-2 Manual - Manual (Page 144)

Appendix
137
My caller ID isn’t working properly.
Caller ID is a subscription service. You must subscribe to this service from
your telephone service provider for this feature to work on your phone.
The caller must be calling from an area that supports caller ID.
Both your and your caller’s telephone service providers must use caller ID
compatible equipment.
If you subscribe to high-speed Internet service (DSL - digital subscriber
line) through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack. The filter prevents noise
and caller ID problems resulting from DSL interference. Contact your DSL
service provider for more information about DSL filters.
My telephone does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features from your
telephone service provider. Caller ID feature works only if both you and the
caller are in areas offering caller ID service, and if both telephone service
providers use compatible equipment.
The messages on the answering system are incomplete.
If a caller leaves a very long message, part of it may be lost when the
answering system disconnects the call after the preset recording time.
If the caller pauses for too long, the answering system stops recording and
disconnects the call.
If memory on the answering system becomes full during a message, the
answering system stops recording and disconnects the call.
If the caller’s voice is very soft, the answering system may stop recording
and disconnect the call.
The messages are very difficult to hear.
Press p VOL on the telephone base, or VOL
+
on the cordless handset, or
VOL
+
on the pendant to increase the listening volume.
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Troubleshooting