VTech SN6197_-2 Manual - Manual (Page 138)

Appendix
131
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For customer service, visit our website at www.vtechphones.com or
call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or
dial 1 (800) 267-7377.
My telephone doesn’t work at all.
Make sure the power cord is securely plugged in.
If there are backup batteries in the telephone base, make sure they are
correctly installed.
Make sure you plug the battery connector securely into the cordless handset.
Make sure you plug the telephone line cord securely and firmly into the
telephone base and the telephone wall jack.
Charge the battery in the cordless handset for at least 11 hours. For
optimum daily performance, return the cordless handset to the handset
charger when not in use.
Charge the pendant for at least 3 hours. For optimum daily performance,
return the pendant to the pendant charger when not in use.
Make sure you turn the pendant on before use.
If the battery is completely depleted, charge the handset or the pendant for
at least 30 minutes before use.
Reset the telephone base. Unplug the electrical power. Take out the backup
batteries if necessary. Wait for approximately 15 seconds, then plug it back
in. Allow up to one minute for the cordless handset, pendant and telephone
base to reset.
You may need to purchase a new handset battery.
I cannot get a dial tone.
Try all the suggestions above.
Move the cordless handset or the pendant closer to the telephone base.
You may have moved out of range.
If the previous suggestions do not work, disconnect the telephone base
from the telephone jack and connect to a different phone. If there is no dial
tone on that phone either, the problem is in your wiring or telephone service.
Contact your telephone service provider.
Your line cord may be defective. Try installing a new line cord.
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