Oracle B32100-01 - Manual (Page 251)

Deinstallation Problems and Solutions
Troubleshooting F-13
1. Start up Oracle Directory Manager. Oracle home refers to the home where you
installed Oracle Internet Directory.
prompt> $ORACLE_HOME/bin/oidadmin
2. In the Connect screen, enter the Oracle Internet Directory connect information.
Log in as the Oracle Internet Directory superuser (cn=orcladmin).
3. Expand Entry Management > cn=OracleContext > cn=Products > cn=Portal >
cn=UltraSearch
> cn=Database Instances >
orclApplicationCommonName= infrastructure_database_name.
4. Delete all the child entries under orclApplicationCommonName=infrastructure_
database_name, starting with the inner-most child entry. To delete an entry,
right-click each child entry and select Delete from the pop-up menu. Click Yes in
the Confirmation dialog. When deleting child entries, you may get some error
messages. You can ignore these error messages.
5. After you have deleted all the entries under
orclApplicationCommonName=
infrastructure_database_name, right-click this entry
and delete it.
6. Expand Entry Management.
Expand the Default Subscriber entry. You need to expand each term separately. For
example: if your default subscriber is "dc=us,dc=oracle,dc=com", you need to
expand "dc=com", then expand "dc=oracle", then expand "dc=us".
Then expand cn=OracleContext > cn=Products > cn=Portal > cn=UltraSearch >
cn=Database Instances
> cn=infrastructure_database_name.
7. Delete all the child entries under cn=infrastructure_database_name, starting with the
inner-most child entry. To delete an entry, right-click each child entry and select
Delete
from the pop-up menu. Click Yes in the Confirmation dialog. When
deleting child entries, you may get some error messages. You can ignore these
error messages.
8. After you have deleted all the entries under cn=infrastructure_database_name,
right-click this entry and delete it.
9. Click Apply.
F.4.4 Deconfiguration Failed on Distributed OracleAS Cluster (Identity Management)
Problem
When running deconfiguring the first OracleAS Single Sign-On node on a Distributed
OracleAS Cluster (Identity Management) configured as in
Section 9.4.2, "Case 2: Client
---[HTTPS]---> Load Balancer ---[HTTPS]---> Oracle HTTP Server" , the Deconfig tool
fails. The log file located at $ORACLE_HOME/sso/log/ssoreg.log has the
following error:
Unable to open file $ORACLE_HOME/Apache/Apache/conf/osso/osso.conf.
Please check the file path.
SSO registration tool failed. Please check the error in this log file, correct
the problem and re-run the tool.
Note: Do not perform this procedure if you are deinstalling a middle
tier.