Nortel Networks M3310 - Manual (Page 216)

216 Digital Telephone IP Adapter Installation and Administration Guide
Troubleshooting Standard 2.1
Incoming calls are not being
received from the host PBX.
(continued) 5 Ask the network administrator to check
the IP network (if it is being used) and
ensure that:
!
it is not down
!
traffic is being routed between the
Digital Telephone IP Adapter unit and
RLC on the host PBX
6 Ask the network administrator to PING
the RLC from the Digital Telephone IP
Adapter unit to verify IP network
connectivity.
7 If the problem persists, contact your
telecom administrator or Nortel
distributor.
A call in progress was suddenly
disconnected. 1 Does your telephone display “Offline
Mode?” If so, enter the online SPRE
code to go back online.
2 Contact your telecom and data network
administrators. Perhaps network
problems caused the call to disconnect.
Symptom What to do