Drive issues – Promise Technology Network Device EX8654 User Manual
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SuperTrak EX Series User Manual
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How can I change the resources that the SuperTrak uses?
The SuperTrak EX Series Controllers are fully PnP. This means all the 
resources that it uses are given to it by the PnP BIOS on the motherboard.
The SuperTrak Series Controller supports IRQ sharing, but this feature only 
works when ALL the concerned devices support it. If your motherboard 
allows you to control the assignment of these resources, you may be able to 
remedy the problem by: 
•
Changing the IRQ assignments to the PCI slots in the motherboard 
BIOS during boot up. 
•
Reset the configuration data in your CMOS. This is usually an option in 
the PnP section of your CMOS. 
•
Otherwise, switch the SuperTrak Controller card to a different PCI slot.
Drive Issues
Can I add a drive to a SuperTrak EX Series logical drive via hot-swap and 
dynamically adjust the array size/configuration? 
Yes. The SuperTrak EX Series controller supports online logical drive 
expansion and migration. You must use the SuperBuild utility or the 
WebPAM PRO software to expand or migrate an existing logical drive. 
Do the HDDs on the SuperTrak EX Series have to be the same size?
The physical drives that you use with the SuperTrak EX Series controller do 
not have to be the same size. If the sizes differ, the SuperTrak EX Controller 
will truncate the large drive so the capacities match. The resulting difference 
in drive space is unusable, so avoid using physical drives of significantly 
different capacities. 
Can I take a drive used in a SuperTrak EX Series logical drive and access it 
directly with a different controller, such as the one integrated on the 
motherboard? 
Yes, but only under certain configurations. First, the other controller must 
address the drives as LBA, not CHS. 
Second, only the following configurations allow the drive(s) to be accessed 
individually on another controller:
•
Single-drive RAID 0 (stripe)
•
One drive from a RAID 1 (mirror) logical drive
No other array configurations will work for this purpose.
