Sun Microsystems StreamLine SL8500 - Manual (Page 148)

StorageTek’s Worldwide Offices
108 StreamLine™ SL8500 Modular Library System User's Guide • March 2007 Revision K • 96154
Customer Initiated Maintenance
Customer initiated maintenance begins with a telephone call from you to the Customer
Service Support Center (CSSC). You receive immediate attention from qualified
StorageTek personnel, who record problem information and respond with the
appropriate level of support.
▼ To contact the CSSC about a problem
1. Use the telephone to call the StorageTek customer service at:
800.525.0369 (within the United States)
303.673.4056 (outside the United States)
2. Describe the problem to the call taker. The call taker will ask several questions and
will either route your call to or dispatch a service representative.
If you have the following information when you place a service call, the process will be
much easier:
StorageTek’s Worldwide Offices
You may contact any of StorageTek’s worldwide offices to discuss complete storage,
service, and support solutions for your organization. You can find address and
telephone number information on StorageTek’s external Web site at:
http://www.storagetek.com
Account name
Site location number
Contact name
Telephone number
Equipment model number
Device address
Device serial number (if known)
Urgency of problem
Problem description