Sun Microsystems StreamLine SL8500 User Manual

Page 141

Troubleshooting the Library

96154 • Revision K

Chapter 6 Troubleshooting and Diagnostics 101

The StreamLine Library
Console does not display
modified data or
information remains static.

• Select the Refresh button to update the screen.
• Check the heartbeat monitor icon of the Library Console.

The heartbeat monitor icon is on the status line of the Library Console screens
that flashes periodically indicating that the library and server are
communicating:

If the heartbeat monitor stops blinking heartbeat monitor icon on status line
changes to the warning icon. The warning icon indicates that the Library
Console has lost communication with the library.

When the library looses communication with the server, after about 30 to 60
seconds, the warning icon is replaced by an error icon and the system displays
the following error message:
“Heartbeat message not received from the server.”
Select Problem Details to obtain possible causes and suggested actions about the
error message.

Note –

When there is a communication failure, you

MUST log off from the Library Console and then log on

again to restore communication between the library

and server.

For more information, see the online help documentation accessible through the
Library Console application.

The StreamLine Console
cannot communicate with
the library.

The version of the Library Console is not compatible with the library controller
code.
1. Download a different version of the application. See

“Upgrading Firmware”

on page 30

and

“Upgrading the Remote Library Console” on page 31