HP 1230 SERIES - Manual (Page 81)

hp fax 1230 series warranty
75
If a customer unit needs a minor part replacement and these parts can normally be
replaced by the customer, the customer-replaceable components may be serviced through
expedited part shipment. In this event, HP will prepay shipping charges, duty and taxes;
provide telephone assistance on replacement of the component; and pay shipping
charges, duty, and taxes for any part that HP asks to be returned.
The HP Customer Support Center may direct customers to designated authorized service
providers who are certified by HP to service the HP product.
warranty upgrades
Upgrade your standard factory warranty to a total of three years with the
HP SUPPORTPACK. Service coverage begins on product purchase date and the pack must
be purchased within the first 180 days of product purchase. This program offers phone
support from 6:00 A.M. to 10:00 P.M. Mountain Standard Time (MST) Monday through
Friday and 9:00 A.M. to 4:00 P.M. (MST) on Saturdays. If during your technical support
call it is determined that you need a replacement product, then HP will ship you this product
next business day free of charge. Available in U.S. only.
For more information, please call 1-888-999-4747 or visit the following HP website:
www.hp.com/go/hpsupportpack.
Outside the U.S., please call your local HP Customer Support office. See prepare your
hp fax for shipment on page 73 for a list of international Customer Support numbers.
return your hp fax 1230 series for service
Before returning your HP Fax for service, you must call HP Customer Support. See hp
customer support on page 71 for steps to take before calling Customer Support.
hewlett-packard limited global warranty statement
extent of limited warranty
Hewlett-Packard (“HP”) warrants to the end-user customer (“Customer”) that each
HP Fax 1230 series product (“Product”), including related software, accessories, media,
and supplies, shall be free from defects in material and workmanship for the duration,
which begins on the date of purchase by the Customer.
For each hardware Product, the duration of HP’s limited warranty is one year for parts and
one year for labor. For all other Products, the duration of HP’s limited warranty for both
parts and labor is ninety days.
For each software Product, HP’s limited warranty applies only to a failure to execute
programming instructions. HP does not warrant that the operation of any Product shall be
uninterrupted or error free.
HP’s limited warranty covers only those defects which arise as a result of normal use of a
Product, and does not cover any other problems, including those which arise as a result of
(a) improper maintenance or modification, (b) software, accessories, media, or supplies
not provided or supported by HP, or (c) operation outside the Product’s specifications.
For any hardware Product, the use of a non-HP ink cartridge or a refilled ink cartridge does
not affect either the warranty to the Customer or any HP support contract with the Customer.
However, if Product failure or damage is attributable to the use of a non-HP or refilled ink
cartridge, HP shall charge its standard labor and materials charges to service the Product
for the failure or damage.
If HP receives, during the applicable warranty period, notice of a defect in any Product,
HP shall either repair or replace the defective Product, at HP’s option. Where labor charges
are not covered by HP’s limited warranty, repairs shall be at HP’s standard charges for
labor.
If HP is unable to repair or replace, as applicable, a defective Product which is covered by
HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund
the purchase price for the Product.