HP 1230 SERIES - Manual (Page 62)

hp fax 1230
troubleshooting help
56
I am having
problems
connecting to
another fax
machine.
• Check to make sure you dialed the number correctly and that the number
you have entered is correct. For example, you might need to dial a “9”
prefix depending on your phone system.
• Check to see that the HP Fax is connected to the phone system correctly
and that the phone line is connected. To test the connection:
– Press Fax.
– Press Start, Black or Start, Color. If the HP Fax is connected to the
phone system correctly, you will hear a dial tone.
– Push the Cancel button to hang up. See the Setup Poster for
information on setting up the HP Fax.
• Check to make sure the telephone wall outlet is working properly. Try
connecting a working telephone and phone cord into the wall outlet you
are using for the HP Fax. If the phone does not work, call your local
phone company for service. If the phone does work, try reconnecting the
HP Fax to the telephone outlet using a different phone cord.
• Do you have a noisy phone line connection? If the failure was due to
noise on the phone line, you may be able to connect when you try again.
Try to send the fax again.
• If you have extension phones or other equipment on the same phone line
as the HP Fax, make sure that extension phones are not off the hook.
Disconnect other phone equipment and try to fax again.
• If you think something is wrong with the receiving fax machine, check
with the recipient. The receiving fax machine may have a problem.
• Are you using an ISDN (Integrated Services Digital Network) service? If
so, the HP Fax is a Group 3 fax machine. It is not designed for direct
connection to an ISDN service. You can use the HP Fax with an ISDN
service by connecting it to an analog telephone port (“R-interface”) on an
ISDN terminal adapter.
problem solution