HP 1230 SERIES - Manual (Page 79)

prepare your hp fax for shipment
73
Alternatively, you can ask your dealer or call HP at the phone number indicated
in this booklet.
As part of our constant efforts to improve our phone support service, we advise
you to check our website on a regular basis for new information regarding
service features and delivery.
prepare your hp fax for shipment
If after contacting HP Customer Support or returning to the point of purchase, you
are requested to send your unit in for service, please follow the power off and
rebox steps below to avoid further damage to the HP product.
1
Turn on the HP Fax.
Disregard steps 1 through 6 if your unit will not turn on and the print
carriage is in the home position. You will not be able to remove the print
cartridges. Proceed to step 7.
2 Open the print-cartridge access door.
3 Remove the print cartridges from their holders, and lower the latches.
Caution! Remove both print cartridges and lower both latches.
Failure to do so may damage your unit.
See replace the print cartridges on page 40 for information on removing
the print cartridges.
4 Place the print cartridges in an airtight bag so they will not dry out, and
put them aside (do not send them with the unit, unless instructed to by the
HP customer support call agent).
5 Turn off the HP Fax.
6 Close the print-cartridge access door.
country/region hp technical support country/region hp technical support
Austria +43 (0) 810 00 6080 Ireland +353 (0) 1 662 5525
Belgium (Dutch) +32 (0) 2 626 8806 Italy +39 (0) 226410350
Belgium (French) +32 (0) 2 626 8807 Netherlands +31 (0) 20 606 8751
Canada during
warranty
(905) 206 4663 Portugal +351 21 3176333
Canada post-warranty
(per-call charge)
1-877-621-4722 Spain +34 902 321 123
Europe (English) +44 (0) 207 512 5202 Switzerland * +41 (0) 84 880 1111
France (0.34 Euro/min.) 0892 69 60 22 United Kingdom +44 (0) 207 512 52 02
Germany (0.12 Euro/
min.)
+49 (0) 180 52 58 143
* This Call Center supports German, French, and Italian speaking customers in Switzerland.