HP 1055CMHP - Manual (Page 41)

System Error Codes
2-7 HP DesignJets 1050C and 1055CM Printers Service Manual
System Error: 01009X (Continuable)
Problem
Description: Error in Paper-axis Motor Encoder
Corrective Action: Try the following:
n Check that the Paper-Axis Motor cable is NOT broken or
damaged.
n Check that the Paper-Axis Motor cable is correctly connected.
n Replace the Paper-Axis Motor
⇒
Page 8-12.
n If the Error Code continues, replace the Electronics Module
⇒
Page 8-25.
WARNING Only replace one component at a time and check if the error has
gone before replacing another component. Using this procedure
you will be able to determine exactly which component failed.
System Error: 02xxxx (Non-Continuable)
Problem
Description: PostScript/Firmware Error.
Corrective Action: Power the Printer OFF and ON again to see if the System Error
disappears.
If the Error Code reappears, then report the error to the HP response
Center or the nearest HP Support Office, stating the following
information.
n Model and Serial Number of the printer.
n Which firmware revision the printer is using (See Note below).
Check firmware in Utilities / Statistics / Code rev.
n The complete error number (See Note below).
n The Service Configuration Print
⇒
Page 1-19.
n The Current configuration sheet.
n Which software application the customer is using (name, version, etc.).
NOTE When reporting the System Error Code, make sure that you
supply the full Error Code (including the last 8 numbers where
applicable) and the firmware version. Without this information,
HP Support Personnel cannot help you.