Epson WorkForce Pro WF-C8690 A3 Color MFP with PCL/PostScript User Manual
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• If you cannot receive A3-size faxes, make sure you selected the correct paper size setting for the
paper source containing the A3-size paper. Also, be sure to enable the paper source to receive faxes
as the
Auto Select Settings
option.
• If you are receiving faxes using the FAX Utility, check that your product is registered as a fax product
in your operating system:
Windows:
Make sure the product appears in
Devices and Printers
,
Printer
, or
Printers and Other
Hardware
. If the product does not appear, uninstall and re-install the FAX Utility.
Mac:
Select
System Preferences
>
Printers & Scanners
(or
Print & Scan
or
Print & Fax
) and make
sure your product appears. If your product does not appear, click
+
and add your product. If the
product does appear, double-click it and make sure it is not paused.
Note:
If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that
fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax
transmission will work when using VoIP.
If your phone line includes voice mail answering services, calls or faxes may be inadvertently received
by your voice mail service.
Parent topic:
Related references
Related tasks
Selecting the Line Type
Printing Fax Reports
Receiving Faxes Automatically
Connecting a Telephone or Answering Machine
Selecting Advanced Fax Settings
Saving and Viewing Received Faxes
Setting Up the Fax Utility - Windows
Related topics
Cannot Receive Faxes with a Telephone Connected to Your Product
If you cannot receive faxes when a telephone is connected to your product, try these solutions:
• Make sure your telephone is connected to your product's
EXT
port.