Network software cannot find product on a network – Epson WorkForce Pro WF-C8690 A3 Color MFP with PCL/PostScript User Manual

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network connection or adapter settings in the Windows Control Panel and set the

Internet metric

setting to

100

for your version of the Internet Protocol.

Parent topic:

Solving Network Problems

Related concepts

Wi-Fi Direct Mode Setup

Related topics

Wi-Fi or Wired Networking

Network Software Cannot Find Product on a Network

If EpsonNet Setup cannot find your product on a network, try these solutions:

• Make sure your product is turned on and connected to your network. Verify connection using your

product control panel.

• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-

ASCII characters.

• Make sure your product is not connected to a guest network.

• If necessary, reinstall your product software and try running EpsonNet Setup again:

1. Reset your product's network settings to their factory defaults.

Windows only:

Uninstall your product software.

3. Initialize your router following the instructions in your router documentation.

Note:

If you are reading these instructions online, you will lose your Internet connection when you

initialize your router, so note the next step before initializing it.

4. Download your product software from the Epson website using the instructions on the

Start Here

sheet.

• If you have replaced your router, reinstall your product software to connect to the new router.

Note:

If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home