Epson WorkForce Pro WF-C8690 A3 Color MFP with PCL/PostScript - Manual (Page 394)

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Parent topic: Solving Copying Problems
Related references
Paper Feeding Problems
Paper Jams Inside the Product
Related tasks
Placing Originals in the Automatic Document Feeder
Cleaning Your Product
Solving Paper Problems
Check these sections if you have problems using paper with your product.
Paper Feeding Problems
Paper Jams Inside the Product
Paper Ejection Problems
Parent topic: Solving Problems
Paper Feeding Problems
If you have problems feeding paper, try these solutions:
• If paper does not feed for printing, remove it from the rear feed slot or cassette. Reload it, then adjust
the edge guides. Make sure the paper stack is not above the arrow mark on the edge guides inside the
cassette or rear feed slot.
• Place the product on a flat surface and operate it in the recommended environmental conditions.
• Be sure to insert the paper cassette all the way into your product.
• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• Do not load more than the recommended number of sheets. For plain paper, do not load paper above
the arrow mark on the edge guides.
• Make sure your paper meets the specifications for your product.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• Make sure the paper size and paper type settings are correct for the paper source.
• Run the paper guide cleaning utility to clean the paper path.
• If paper does not feed correctly after replacing the maintenance rollers, make sure you installed the
maintenance rollers correctly.