ProSoft Technology PTQ-104S - Manual (Page 197)

48TPTQ-104S Rev 1 ♦ 47TQuantum Platform Support, Service & Warranty
46TIEC 60870-5-104 Server for Quantum 12TUser Manual
10 Support, Service & Warranty
In This Chapter
 Contacting Technical Support ............................................................. 197
 Warranty Information ........................................................................... 198
Contacting Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or fieldbus devices interfaced to the module,
if any.
Note: For technical support calls within the United States, an emergency after-hours answering
system allows 24-hour/7-days-a-week pager access to one of our qualified Technical and/or
Application Support Engineers. Detailed contact information for all our worldwide locations is
available on the following page.
ProSoft Technology, Inc. Page 197 of 201
March 4, 2013