ProSoft Technology MVI69-GEC - Manual (Page 83)

MVI69-GEC ♦ CompactLogix or MicroLogix Platform Contents
User Manual
ProSoft Technology, Inc. Page 83 of 86
February 18, 2014
7 Support, Service & Warranty
In This Chapter
 Contacting Technical Support ................................................................83
 Warranty Information .............................................................................84
7.1 Contacting Technical Support
ProSoft Technology, Inc. is committed to providing the most efficient and effective support
possible. Before calling, please gather the following information to assist in expediting this
process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or Fieldbus devices interfaced to the module, if any.
Note: For technical support calls within the United States, an emergency after-hours answering system allows
24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support Engineers.
Detailed contact information for all our worldwide locations is available on the following page.