SMA SUNNY WEBBOX - Manual (Page 77)

SMA Solar Technology AG / SMA America, LLC Troubleshooting
User Manual SWebBox-BA-en-36 77
14 Troubleshooting
Problem Cause Remedy
The Sunny WebBox is
not available via the
user interface.
or
You cannot find the
Sunny WebBox via the
Sunny WebBox
Assistant. The Sunny WebBox is not
connected to the network or to
the voltage supply. Ensure that the Sunny WebBox is
connected to the same network as the
computer. Check the patch cable and all
the connections of the Sunny WebBox
and the computer.
Incorrect network settings of the
network components. Use the Sunny WebBox Assistant for
commissioning.
Determine the network settings of the
Sunny WebBox (see page 82).
Configure your computer based on the
Sunny WebBox network settings
(see page 25).
Reset the Sunny WebBox (see page 72)
and repeat the commissioning.
Check the network settings for the
individual network components
(e.g., router, proxy server, etc.).
Adjust the network settings if necessary.
Please contact your network
administrator.
A firewall is blocking the
connection. Deactivate the computer firewall or
enable the necessary connection.
There is no Internet connection. Reestablish Internet access. If necessary,
contact your Internet service provider.
The Proxy server does not
support IPv6. Use a Proxy server that supports IPv6.
Defective or damaged network
components, patch cables or
plug connections. Replace the defective or damaged parts
of the network.
Please contact your network
administrator.