SMA SUNNY WEBBOX - Manual (Page 63)

SMA Solar Technology AG / SMA America, LLC Settings
User Manual SWebBox-BA-en-36 63
10.9 Retrieving or Requesting Data from the Device Memory
The Sunny WebBox allows you to retrieve data from the memory of devices that are supported and
have been detected by the Sunny WebBox. This data can either be retrieved automatically or
requested manually. The device memory contains both the fault memory and the event memory of the
connected devices. Data from the event memory can only be requested manually. Data from the fault
memory can either be requested manually or retrieved automatically by the Sunny WebBox. If you
have enabled automatic retrieval of data from the fault memory, the Sunny WebBox will monitor the
fault memory of the connected device and automatically request error data whenever changes are
made.
Regardless of which transmission method (automatic or manual) is being used, device memory data
is organised chronologically in the event report of the Sunny WebBox. You can view the event report
on the Sunny WebBox user interface (see Section 8.4 "Displaying the Event Report" (page 45)).
10.9.1 Activating/Deactivating Automatic Data Retrieval from
Fault Memory
1. Select "WebBox > Recording > Device hard drive" in the user interface.
2. To enable automatic retrieval of data from the fault memory, select "yes" in the
"Collect automatically fault logs" field.
or
To disable automatic retrieval of data from the fault memory (default setting) select "no".
3. Select [Save].
☑ The fault memory settings are now saved.
10.9.2 Manually Requesting Data from the Fault or Event Memory
1. Select "WebBox > Recording > Device hard drive" in the user interface.
2. To start manual retrieval of data from the fault memory, select [request] from the
"Manually requesting fault memory" field.
3. To start manual retrieval of data from the event memory, select [request] from the
"Manually requesting event memory" field.
☑ The Sunny WebBox is now configured to retrieve data from the selected device memory.
Retrieving data from the device memory is only possible for SMA inverters of the
type Sunny Backup.
The Sunny WebBox (firmware version 1.52 or higher) currently supports the retrieval of
data from the device memory for SMA inverters of the type Sunny Backup.
It is not possible to request data from the event memory and the fault memory at the same
time. Wait until the status of Sunny WebBox is "Idle" before requesting data from the device
memory.