SMA SUNNY WEBBOX - Manual (Page 49)

SMA Solar Technology AG / SMA America, LLC Managing Plant Data
User Manual SWebBox-BA-en-36 49
If your network is permanently connected to the Internet, your Internet provider may disconnect
the connection at regular intervals. This usually happens every 24 hours. When you establish a new
Internet connection, your Internet provider will assign a new IP address to your network.
The Sunny WebBox establishes connections to Sunny Portal via this new IP address. The IP address
displayed by Sunny WebBox is always up-to-date.
Accessing the Sunny WebBox via Sunny Portal after change of IP Address
When your Internet provider assigns a new IP address to your network, Sunny Portal
cannot access the Sunny WebBox immediately. Before it can be accessed, the
Sunny WebBox must first send its new IP address to the Sunny Portal. The Sunny WebBox
transmits the IP address of the network every time data is transmitted. Wait until the next
data transmission is performed by the Sunny WebBox.
The router must forward data requests to the Sunny WebBox.
To access the Sunny WebBox via Sunny Portal, your router must be configured to forward
all data requests from Sunny Portal to the Sunny WebBox. If you are denied access, check
your router settings.