Skutch Electronics BA-1000-A Technical Reference Guide - Manual (Page 5)

Version 6.XX Page 5
System Overview
How many times have you lost business because you were
not available when your customer needed you? The BA-1000-A
allows you to keep in touch with your customers no matter
where you are. You can leave your office knowing that, while
you're out, you will be immediately notified if your customers
need you, so you can respond quickly. Best of all, the BA-1000-
A works 24 hours a day. Just think of the extra freedom you can
enjoy knowing that, no matter where you go, your customers can
always reach you when they need you.
The BA-1000-A is the ultimate answering system. It
answers all of your calls, plays out your own prerecorded
message, records your customers messages, and determines if
the call is urgent. If the BA-1000-A detects the call as urgent, it
will immediately hang up and start searching for you. It will
call you at home, if not there it will call you on your cell phone,
then on your pager. If it can't locate you it can be programmed
to call your business partner at home, then on his cell phone.
The BA-1000-A will keep calling until the urgent message is
retrieved or until it has called all of the numbers 20 times each,
whichever comes first. Once the system contacts you, it says; "I
have an urgent message from your office. Enter the access
code". Once you enter the access code, the BA-1000-A will
play the urgent message to you. Once the urgent message is
received, you call your customer and the cycle is complete.
If you are wearing a pager, you will receive a BEEP
indicating that an important message is waiting on your BA-
1000-A machine. You then simply call your system, enter the
access code, and retrieve your messages over the phone. The
BA-1000-A will automatically reset when you access your
messages. If you happen to miss an alert call because you are in
a bad reception area, don't worry; the BA-1000-A will
automatically re-dial all of the numbers 20 times before it resets.
With the BA-1000-A you will be able to return customer calls
within as little as two minutes.
Voice Mail mode makes the BA-1000-A work as a true
Voice Mail system with 16 boxes and 8 urgent alert phone
numbers per box. Each box has a unique PIN so you can:
remotely listen to the messages left by the callers, remotely
program the mail box messages and phone numbers.
In the Voice Mail mode, each caller will be greeted with
an initial Main Greeting Message (that you record) and they
will be able to choose which mail box they want to go to. If the
caller doesn’t choose a mail box, the system will automatically
send them to the default mail box. After visiting a mail box, the
caller will return to the Main Greeting Message where they can
either go to another mail box or hang up. If the caller triggers
the system for an urgent call, he will be told to hang up, then the
system will call you to deliver his urgent message.
NOTE: These instructions are written for the
DEFAULT setup parameters in the BA-1000-A. The setup
mode allows many of the features of the BA-1000-A to be
customized for your specific application, which will alter the
operation of the system. See SETUP mode for more
information.
Save Your Packing
You MUST save ALL packing material supplied with this
unit. If the system must be sent in for any reason and you do not
use the supplied packing material, you WILL be charged for the
replacement of this material. This packing material has been
designed to give the system maximum protection during the
shipping process.
While every precaution has been taken in preparation of
this OPERATION MANUAL, the manufacturer does not
assume any liability for errors or omissions. The manufacturer
reserves the right to make changes in the specifications of this
unit at any time without notice.
System Features
Easy to use
Single button controls and voice instructions in remote
playback.
Digitized Audio
Fully Digitized audio for both Incoming and Outgoing
audio. The messages are stored on a Compact Flash card.
These cards are readily available at all stores that carry computer
supplies.
Variable Size Outgoing Message
The BA-1000A allows variable outgoing messages to be
recorded from 4 seconds to 3 hours in length.
Three Hours of Messages
Can hold up to three hours of audio messages. Optionally
can be expanded with larger size Compact Flash cards.
Date & Time Stamp
The Date and Time stamp displays the date and time that
each call was received during local playback. In remote
playback, Date and Time are transmitted in voice.
Three Counters
New Message Counter (showing all new and urgent
messages), Saved Message Counter (showing all reviewed
messages) and a hidden
Grand Total Counter (showing a count
of all the messages the system has recorded).
Simple Playback
Single button local Playback for new messages.
Playback Features
Skip, Save, Erase, and Re-play, allows fast efficient
playback of messages, both locally and remotely. Auto Stop
between each message provides needed time to make necessary
notes. Last message audio prompt for easy identification of last
message.