Skutch Electronics BA-1000-A Technical Reference Guide - Manual (Page 23)

Version 6.XX Page 23
Audio Quality Problems
If the audio quality of your outgoing messages is poor, try
the following:
Hold the microphone so the head is at about chin
level, approximately 3 inches from your chin.
Speak your message in a loud clear voice.
The audio quality through the speaker will never
be as good as through the phone line; so have the
system call some other phone you can listen to
(make sure the volume on the system is all the
way down).
CODEC Initialize Error
When the system initially powers up, it must set up the
phone line and local audio circuits. During this process, the
following conditions may appear.
• CODEC 2 error
If the following message appears:
CODEC Initialize
Error--> CODEC 2
Most likely the microphone is plugged into the system.
The microphone MUST be unplugged whenever you are NOT
recording, otherwise the system will, on power failure, lock up
on this message. You can only correct this problem by
removing the microphone, unplugging power, then reconnect
power.
• CODEC 1 error
If the following message appears:
CODEC Initialize
Error--> CODEC 1
Most likely some strange signal occurred on the phone
line while the system was powering up. You can correct this
problem by removing the phone line cord, unplugging power,
then reconnect power; after the system is at Menu, you can
reconnect the phone line cord.
Disconnect Issues
• Disconnect methods
Once the unit detects an answer condition, it activates the
announcement portion of the system. The announcement will
play until it detects a Disconnect condition. The following are
the disconnect systems incorporated into the BA-1000-A.
The failure to detect a dialed digit within 5 seconds of a
Consent code.
CPC disconnect. The unit will disconnect upon the
detection of a CPC pulse that is detected over the phone line.
The CPC pulse is generated by the telephone company and is
not available in all areas. This is the ONLY form of disconnect
that will give immediate disconnect once the called party hangs
up.
The reception of 5 seconds of steady dial tone during an
incoming response period.
The detection of a pre-determined amount of no response
periods.
The detection of continuous speech for the length of time
set by the Talk Limit parameter in the System Setup mode.
• Disconnect problems
If the system is failing to disconnect when the called party
is hanging up, you can use either the Tone Consent feature, or
the No Response Hang Up feature to solve your problem.
* * *
Support
Audio Quality Problems
If the audio quality of your outgoing messages is poor, try
the following:
Hold the microphone so the head is at about chin
level, approximately 3 inches from your chin.
Speak your message in a loud clear voice.
The audio quality through the speaker will never
be as good as through the phone line; so have the
system call some other phone you can listen to
(make sure the volume on the system is all the
way down).
Customer Support
All operation or technical questions should be directed to
the Customer Support Center at 916-786-6186, between 7:30
a.m. and 4:30 p.m., Pacific time.
Before calling the Customer Support Center, we request
that you have your system set up and within arm’s reach of the
telephone. This is essential for accurate diagnosis of the
problem. If the Customer Support Center determines that the
unit must be sent in for repair, the following procedures MUST
be followed.
Warranty Repair
1) You MUST call the Customer Support Center to report
the problem the unit is experiencing and to provide us with
the return shipping information and day time phone
number.
2) Package the unit in the original box and packing material.
If you do not ship your unit with the original packaging
material you WILL be charged for the replacement of this
material.
3) You are responsible for all shipping costs to the Customer
Support Center.
4) The Customer Support Center will pay for UPS Ground
shipping back to the customer ONLY during the first year
of the warranty period, and only if the destination is within
the USA. If the customer chooses any other form of
shipment, or is located outside of the USA, the customer
will incur all shipping charges.