Orion System PT-Link II BACnet3 - Manual (Page 26)

Zone
Zone
5. TROUBLESHOOTING
PT-Link II BACnet3 Interface 26
5.4 FieldServer Diagnostic Utilities
5.4.1 Diagnostic Capture Procedures
1. Once the Diagnostic Capture is complete, email it to
[email protected]. The Diagnostic Capture will
allow us to rapidly diagnose the problem.
2. Ensure that FieldServer Toolbox is Loaded on the PC
that is currently being used, or download FieldServer-
Toolbox.zip at http://www.protocessor.com/tech-support/
utilities-and-design-documents.php
3. Extract the executable fi le and complete the installation.
4. Disable any wireless Ethernet adapters on the
PC/Laptop.
See Figure 33.
Figure 33: Ethernet Port Location
Figure 34: FieldServer Toolbox - Diagnostic Icon
5. Disable fi rewall and virus protection software if
possible.
6. Connect a standard Cat 5 Ethernet cable between the PC
and
ProtoNode.
7. Double-click on the FS Toolbox Utility.
8. Click on the diagnose icon of the desired device.
See
Figure 34.