Comtech EF Data turboIP-G2 - Manual (Page 22)

turboIP-G2 Performance Enhancement Proxy Revision 2
Preface CD-TURBOIP-G2
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Returning a Product for Upgrade or Repair
Step Task
1
Go to the Comtech EF Data Service page (http://www.comtechefdata.com/service.asp)
and read the Return Material Authorization section in its entirety.
2 Request a Return Material Authorization Number:
• On the Comtech EF Data Service page: Select the Return Material
Authorization hyperlink.
• On the Comtech EF Data Support page
(http://www.comtechefdata.com/support.asp): Click [Send RMA Request]
(http://www.comtechefdata.com/rmaform.asp);
• Fill out the RMA form completely;
• Click
[Send Email].
• Alternately:
o Send an e-mail providing this same detailed information to Comtech EF Data
Customer Service ([email protected]).
o Contact Comtech EF Data Customer & Technical Support by phone or fax.
3 Pack the product in its original shipping carton and protective packaging.
4 Ship the product back to Comtech EF Data. Shipping charges should be prepaid.