Comtech EF Data SDM-9600 - Manual (Page 82)

SDM-9600 with SDM-9606 Blades Hardware Installation Guide
6-2 Memotec Inc.
6.1 Symptoms, Problems, and Solutions
Symptom Possible Problem Solution
Unit does not start, with:
OOS LED off
ST LED off
ALM LED off
No power to unit Make sure the power harness is properly attached to
the power inlet on the uni.t, and to the DC power
supply
Check power harness and replace immediately if
damaged.
Make sure the DC power inlet has power.
Unit does not start, with:
OOS LED amber
ST LED any state
ALM LED any state
Critical error. Unit
may be faulty Contact Technical Support for assistance (see
“Technical Support” on page 1-8 ).
Unit starts, with:
OOS LED green
ST LED any state
ALM LED red
A software reset
occurred
Enter DA at the console command line to view the
alarms.
If a soft start (rst) alarm has been logged with the
notation M=xx A=xx D=xx, enter ER to dump the
Exit Record. Send to Technical Support.
Enter CE (Clear ERR/DIAG LED) to turn the ALM
LED off.
Unit starts, with an alarm
message of the type:
An error has occurred
(0x00100000 0xC0000002),
please call the technical
support.
A hardware error
occurred
Enter DA at the console command line to view the
alarms.
Contact Technical Support and provide alarm codes.
Console connection does not
work Incorrect cable
connection Make sure you are using the factory-supplied
console cable and RJ-45 to DB-9 terminal adaptor
Make sure the cable is properly plugged into the CSL
port and the console terminal COM port
HyperTerminal
communications
program Change Emulation parameter setting from Auto
detect to ANSI (see
“Notice Concerning
HyperTerminal Connections” on page 8-1 ).
Incorrect modem
setting Set the modem to ignore DTR by executing the AT
command at&d0
Set the modem to Auto Answer mode: execute
ats0=1