Comtech EF Data SDM-9600 - Manual (Page 18)

SDM-9600 with SDM-9606 Blades Hardware Installation Guide
1-8 Memotec Inc.
1.5 Technical Support
Memotec Technical Support is designed to meet your full range of support needs. From
basic service to mission-critical support, we are committed to ensuring your success with
NetPerformer products. We tailor different support plans to meet your evolving business
requirements. By employing state-of-the-art products and the latest technologies available,
we provide some of the fastest, most efficient service in the industry.
Our entire support organization is focused on complete customer satisfaction and
providing immediate solutions to your business needs.
You can contact Technical Support by calling or sending email to our helpdesk facilities:
Telephone: + (1) 514 738 4781 during regular business hours, EST (GMT-05:00)
Email: [email protected]
Be prepared to provide the following information:
• Your name
• Company name
• Your location
• Telephone number
• Product serial numbers (see next section)
• Product work order number (see next section)
• Detailed problem description
• Remote access to the troubled unit via Telnet or dial-up modem.
1.5.1 Providing Product Numbers to Technical Support
You may be requested to provide the product serial number and work order number when
communicating with Technical Support.
1.5.2 Product Serial Number
The product serial number is provided on the nameplate on the underside of the SDM-
9606 blade (see
Figure 1-1 ).
1.5.3 Product Work Order Number
The product work order number provides the manufacturing year and month of your unit.
This may be required for RMA or inspection purposes. The work order number appears