User guide, 4 how to get help and request new features, 1 software compatibility – Eagle Tree Vector User Manual
Page 9: 2 downloading the latest software
USER GUIDE
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2.4 How to Get Help and Request New Features
Eagle Tree is committed to providing great customer service. Once you’ve read the manual, if something is not
clear, just ask. We’d much prefer to take the time to answer your questions, rather than having you waste your
valuable time struggling with an issue.
To get help 24/7, visit the Eagle Tree Vector support thread on RCGroups:
Or, visit the thread on FPVLab:
Chances are someone has posted a solution to your problem already. If not, posting your problem on the forum
will get a very quick response from the Eagle Tree community.
If you prefer to not post on the forum, or you feel there is a problem with your Eagle Tree hardware, please
open a support ticket with us
and we will respond to your support ticket
as soon as we can – normally within a few business hours. Note that when you create a support ticket, you
will be emailed a link that will let you check the status of the ticket. If you do not receive the email, most likely a
spam filter is intercepting emails from Eagle Tree.
Also, Eagle Tree greatly values your feedback on how we can improve our products. To leave us feedback for a
new feature request or improvement, post the feedback on our support threads above, create a support ticket
with your feedback, or just email us at
2.5 Installing the Software, and Updating the Firmware
To configure your Vector with the software, or to update the Vector firmware, you
will need to install our software on a compatible device.
Additionally, you will need a standard “mini” USB cable. You probably have one of
these cables already, but if not, you can order one online from us, or elsewhere.
Our p/n is USB-CAB-MINIB.
2.5.1 Software Compatibility
The software is compatible with Windows XP, Vista, Windows 7, and Windows 8/8.1. Most Windows based
PCs, laptops, notebooks, and tablets (including the Surface™ Pro™) are compatible with the software.
A minimum screen resolution of 1024x768 is required.
If you have a Mac™, you can run our software by using a correctly configured Windows emulator such as
VMWare™.
2.5.2 Downloading the Latest Software
The latest software for the Vector is available online at no
additional charge, by selecting “Download Latest Software”
from the Support tab
and selecting the Vector software.
The software version you are presently running is shown in
the lower left hand corner of the software. If that version
is lower than the version presently on our website,
consider upgrading.