RED DSMC POWER - Manual (Page 52)

COPYRIGHT © 2014 RED.COM, INC
RED DSMC POWER OPERATION GUIDE
955-0038, REV-F | 52
RED BATTERIES AND CHARGERS
This section provides general troubleshooting information for DSMC ® power-related products. For more infor-
mation, see the RED Support page, available at https://support.red.com/home .
BATTERY DOES NOT FULLY CHARGE
In some cases, batteries may not fully charge. If you performed a typical full charge with a RED charger and the
battery does not fully charge, follow the instructions below:
1. Connect the battery to the charger again to perform a “top-off” charge.
2. If the problem persists, try charging the battery with a different RED charger. This helps to determine if the
problem is with the RED charger.
3. If the problem still persists, there is a chance that the battery is degrading and losing some of its charge
capacity. This is characteristic of all lithium-ion batteries.
NOTE: For more information, see our Terms and Conditions , available at www.red.com/terms-and-conditions , or
contact your Bomb Squad representative.
POWER IS INTERRUPTED WITH THE RED CHARGER
If the RED Charger loses power when bumped or moved, follow these steps:
1. Remove and reinstall the battery into the V-plate adaptor and ensure battery fully engages.
2. Ensure the V-lock holds the battery securely and you hear a click when the battery is installed.
3. Check battery terminal connections. If any are damaged, contact your Bomb Squad representative.
INTERMITTENT POWER OR POWER FAILURE
If you are experiencing intermittent power or power failure with a module or accessory, ensure that sufficient
power is supplied for all attachments. Follow these steps for further troubleshooting:
Ensure all connectors are securely seated.
Check for potential damage or fraying to any connected power cables.
Connect your camera to a sufficient power source using the AC Power Adaptor (DSMC) to ensure that there
is not a hardware malfunction.
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TROUBLESHOOT
DSMC POWER