Rice Lake CW-90X Over/Under/Washdown Checkweigher - Lantronix MatchPort - Manual (Page 86)

Troubleshooting
MatchPort b/g™ User Guide
86
Technical Support
Technical Support US
Check our online knowledge base or send a question to Technical Support at
http://www.lantronix.com/support .
Phone: (800) 422-7044 (US Only)
(949) 453-7198
Technical Support Europe, Middle East, and Africa
Phone: +33 (0)1 39 30 41 72
Germany: +49 (0) 180 500 13 53
Email:
[email protected] or [email protected]
Firmware downloads, FAQs, and the most up-to-date documentation are available at
www.lantronix.com/support .
When you report a problem, please provide the following information:
 Your name, and your company name, address, and phone number

 Lantronix model number
 Lantronix MAC number
 Software version (on the first screen shown when you Telnet to port 9999)

 Description of the problem
 Status of the unit when the problem occurred (please try to include
information on user and network activity at the time of the problem).