Rice Lake CW-90X Over/Under/Washdown Checkweigher - Lantronix MatchPort - Manual (Page 84)

Troubleshooting
MatchPort b/g™ User Guide
84
Problem/Message Reason Solution
When you try to assign an IP
with DeviceInstaller, you get the
following message:
No response from device!
Verify the IP, Hardware
Address and Network Class.
Please try again. The cause is most likely one of
the following:
The Hardware address you
specified is incorrect.
The IP address you are trying
to assign is not a valid IP for
your logical subnet.
You did not choose the correct
subnet mask. Double-check the parameters that
you specified.
Note: You cannot assign an IP
address to a device server through
a router.
The device server is not
communicating with the serial
device to which it is attached. The most likely reason is the
wrong serial settings were
chosen. The serial settings for the serial
device and the device server must
match. The default serial settings for
the device server are RS-232, 9600
baud, 8 character bits, no parity, 1
stop bit, no flow control.
When you try to enter the setup
mode on the device server
through the serial port, you get
no response. The issue is most likely
something covered in the
previous problem, or possibly,
you have Caps Lock on. Double-check everything in the
problem above. Confirm that Caps
Lock is not on.
You can ping the device server,
but not Telnet to the device
server on port 9999. There may be an IP address
conflict on your network
You are not Telneting to port
9999.
The Telnet configuration port
(9999) is disabled within the
device server security settings. Turn the device server off and then
issue the following commands at the
DOS prompt of your computer:
ARP -D X.X.X.X (X.X.X.X is the IP
of the device server).
PING X.X.X.X (X.X.X.X is the IP of
the device server).
If you get a response, then there is
a duplicate IP address on the
network. If you do not get a
response, use the serial port to
verify that Telnet is not disabled.