Customer service information – Elecraft KX1 Manual User Manual
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E
LECRAFT
Customer Service Information
Technical Assistance
If you have difficulty with kit construction, operation, or
troubleshooting, we’re here to help. You may be able to save time by
first consulting our web site,
www.elecraft.com
, or by posting your
question on the Elecraft e-mail forum,
.
Telephone assistance is available from 9 A.M. to 5 P.M. Pacific time
(weekdays only) at 831-662-8345. You can also send e-mail to
. Please use e-mail, rather than call, when
possible since this gives us a written record of the details of your
problem.
Repair Service
If necessary, you may return your completed kit to us for repair.
Contact Elecraft before mailing your kit to obtain the repair
shipping address, as well as information on repair fees. (Kits that
have been soldered using acid core solder, water-soluble flux solder,
or other corrosive or conductive fluxes or solvents cannot be
accepted for repair–see Warranty.)
The following information should be provided to expedite repair:
your name, address, and phone number; your e-mail address (if
applicable); and a complete description of the problem.
Shipping: First, seal the unit in a plastic bag to protect the finish
from dust and abrasion. Use a sturdy packing carton with 3" or more
of foam or shredded paper on all sides. Seal the package with
reinforced tape. (Neither Elecraft nor the carrier will accept liability
for damage due to improper packaging.) Cover the "to" address label
with clear tape.
Elecraft's 1-Year Limited Warranty
This warranty is effective as of the date of first consumer purchase (or if shipped from
factory, date product is shipped to customer). It covers both our kits and fully
assembled products. For kits, before requesting warranty service, you should fully
complete the assembly, carefully following all instructions in the manual.
Who is covered:
This warranty covers the original owner of the Elecraft product as
disclosed to Elecraft at the time of order. Elecraft products transferred by the
purchaser to a third party, either by sale, gift or other method, who is not disclosed to
Elecraft at the time of original order, are not covered by this warranty. If the Elecraft
product is being bought indirectly for a third party, the third party's name and address
must be provided to Elecraft at time of order to insure warranty coverage
.
What is covered:
During the first year after date of purchase, Elecraft will replace
defective or missing parts free of charge (post-paid). We will also correct any
malfunction to kits or assembled units caused by defective parts and materials.
Purchaser pays inbound shipping to Elecraft for warranty repair, Elecraft will pay
shipping to return the repaired equipment to you by UPS ground service or equivalent
to the continental USA and Canada. Alaska, Hawaii and outside U.S. and Canada
actual return shipping cost paid by owner
.
What is not covered:
This warranty does not cover correction of kit assembly
errors. It also does not cover misalignment; repair of damage caused by misuse,
negligence, or builder modifications; or any performance malfunctions involving non-
Elecraft accessory equipment. The use of acid-core solder, water-soluble flux solder,
or any corrosive or conductive flux or solvent will void this warranty in its entirety.
Also not covered is reimbursement for loss of use, inconvenience, customer assembly
or alignment time, or cost of unauthorized service
.
Limitation of incidental or consequential damages:
This warranty does not
extend to non-Elecraft equipment or components used in conjunction with our
products. Any such repair or replacement is the responsibility of the customer.
Elecraft will not be liable for any special, indirect, incidental or consequential
damages, including but not limited to any loss of business or
profits.