Dell XPS/Dimension XPS - Manual (Page 47)

Solving Problems 47
Other technical problems
General hardware problems
If your computer exhibits one or more of the following symptoms, a device conflict may
exist:
• Your computer locks up, particularly while using a specific device.
• A recently added device does not work.
• A sound card emits noise or demonstrates other problems.
• Unintelligible characters print from the printer.
• The mouse pointer does not move or "stutters" when it moves.
C HE C K F O R CO M P A T IB I LI T Y —
• Ensure that the program is compatible with the operating system installed on
your computer and that your computer meets the minimum hardware
requirements needed to run the software. See the software documentation for
information.
• If necessary, uninstall and then reinstall the program.
E NSU R E T H A T Y O U P R O PE R L Y I N S T A L L E D A ND C ON F I G UR E D T HE
P R O GR A M — See the software documentation for information. If necessary,
uninstall and then reinstall the program.
G O T O T H E D E L L S UP P O R T W E B S I T E — Go to support.dell.com for help
with general usage, installation, and troubleshooting questions.The support
website offers several different tools to help you, such as Dell Forum—a chat
room where you can communicate with other Dell customers about their
computers and gain access to technical support through e-mail. See "Dell
Support Website" on page 10 for more information about the website. See "Dell
Technical Support Policy (U.S. Only)" on page 128 for a description of the
hardware and software support provided by Dell.
C AL L D E L L — If you cannot solve your problem using the Dell Support
website or e-mail service, call Dell for technical assistance (see page 129). See
"Dell Technical Support Policy (U.S. Only)" on page 128 for a description of the
hardware and software support provided by Dell.
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