Technical support service, Problems with your order, Product information – Dell PowerVault 715N (Rackmount NAS Appliance) User Manual
Page 39: Autotech service, Techfax service, Automated order-status system
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user:anonymous, and use your e-mail address as your password.
Electronic Support Service
[email protected] (for Asian/Pacific countries only)
support.euro.dell.com (for Europe only)
Electronic Quote Service
[email protected] (for Asian/Pacific countries only)
Electronic Information Service
AutoTech Service
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked
by Dell customers about their portable and desktop computer systems.
When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through the
technical support service. For the telephone number to call, see "
."
TechFax Service
Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call
the Dell TechFax line toll-free for all kinds of technical information.
Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent
within minutes to the fax number you designate. For the TechFax telephone number to call, see "
Automated Order-Status System
You can call this automated service to check on the status of any Dell products that you have ordered. A recording
prompts you for the information needed to locate and report on your order. For the telephone number to call, see "
Technical Support Service
Dell's industry-leading hardware technical-support service is available 24 hours a day, seven days a week, to answer your
questions about Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate
answers to questions.
To contact Dell's technical support service, see "
" and then call the number for your country as listed in
"
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer
assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, see "
."
Product Information