Getting help, Help overview, Technical assistance – Dell PowerVault 715N (Rackmount NAS Appliance) User Manual
Page 38: Help tools, World wide web
Getting Help
Dell™ PowerVault™ 715N Systems Installation and Troubleshooting Guide
Help Overview
This section describes the tools Dell provides to help you when you have a problem with your computer. It also tells you
when and how to contact Dell for technical or customer assistance.
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Use Dell's extensive suite of online services available at the Dell support website (support.dell.com) for help with
installation and troubleshooting procedures.
For more information, see "
."
2. If the preceding step has not resolved the problem, call Dell for technical assistance.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to
the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and follow the directions.
NOTE:
Dell's Express Service Code system may not be available in all countries.
For instructions on using the technical support service, see "
Help Tools
Dell provides a number of tools to assist you. These tools are described in the following sections.
NOTE:
Some of the following tools are not always available in all locations outside the continental U.S. Please call
your local Dell representative for information on availability.
World Wide Web
The Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through
the Internet, you can access most of the services described in this section, including AutoTech, TechFax, order status,
technical support, and product information.
You can access the Dell support website at support.dell.com. To select your country, click the map that appears. The
Welcome to support.dell.com page opens. Enter your system information to access help tools and information.
Dell can be accessed electronically using the following addresses:
World Wide Web
http://www.dell.com/
http://www.dell.com/ap/ (for Asian/Pacific countries only)
http://www.euro.dell.com (for Europe only)
http://www.dell.com/la (for Latin American countries)