Troubleshooting the diskette drive subsystem – Dell PowerEdge 2550 User Manual
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Yes. Go to step 10.
No. One of the expansion cards is faulty. See "
Getting Help
" for instructions on obtaining technical assistance.
10.
Disconnect the keyboard and reboot the system.
Does the system boot successfully to the operating system?
Yes. Go to step 11.
No. See "
Getting Help
" for instructions on obtaining technical assistance.
11.
Swap the keyboard with a comparable working keyboard and run the system board tests again.
Did the tests run successfully?
Yes. You have fixed the problem.
No. See "
Getting Help
" for instructions on obtaining technical assistance.
Troubleshooting the Diskette Drive Subsystem
If the monitor displays a system error message indicating a diskette drive problem during execution of either the boot routine or the Dell Diagnostics, the
problem may be caused by any of the following conditions:
l
The system configuration settings do not match the physical diskette subsystem configuration.
l
An expansion card is interfering with proper drive operations.
l
The diskette drive/CD-ROM drive unit is improperly seated against the interposer board.
l
The diskette drive is faulty.
l
The interposer board is faulty.
l
The system's power supply is not providing sufficient power for the drive.
l
The system's diskette drive logic is faulty.
To troubleshoot the diskette drive subsystem, perform the following steps:
1.
Enter the System Setup program, and verify that the diskette drive setting is configured correctly. See "Using the System Setup Program" in the User's
Guide for instructions.
2.
If the system configuration settings are incorrect, make the necessary corrections in the System Setup program, and then reboot the system.
3.
Run the diskette drive test in the Dell Diagnostics to determine whether the diskette drive subsystem now works correctly.
Do the tests complete successfully?
Yes. You have fixed the problem.
No. Go to step 4.
4.
Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
5.
").
6.
Remove all expansion cards from the system.
7.
Close the system doors, reconnect the system to the electrical outlet, and turn on the system.
8.
Run the diskette drive test in the Dell Diagnostics to determine whether the diskette drive subsystem now works correctly.
Do the tests complete successfully?
Yes. An expansion card may be conflicting with the diskette drive logic, or you may have a faulty expansion card. Go to step 9.
No. The diskette drive subsystem is faulty. See "
Getting Help
" for instructions on obtaining technical assistance.
9.
Repeat steps 4 and 5, and reinstall one of the expansion cards that you removed in step 6.
10.
Close the system doors, reconnect the system to the electrical outlet, and turn on the system.
11.
Run the diskette drive test in the Dell Diagnostics to determine whether the diskette drive subsystem now works correctly.
WARNING: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information document.