beautypg.com

Troubleshooting system memory – Dell PowerEdge 2550 User Manual

Page 56

background image

5.

 

Close the system doors, reconnect the system to the electrical outlet, and turn on the system.

Is the problem resolved?

Yes. The PCI riser board connection was loose. You have fixed the problem.

No. Go to step 6.

6.

 

Repeat steps 1 through 3 to remove the expansion-card cage.

7.

 

Verify that each expansion card is firmly seated in its connector.

Are the expansion cards properly seated in their connectors?

Yes. Go to step 9.

No. Go to step 8.

8.

 

Reseat the expansion cards in their connectors, then repeat steps 4 and 5.

Is the problem resolved?

Yes. The connection was loose. You have fixed the problem.

No. Go to step 9.

9.

 

Verify that any appropriate cables are firmly connected to their corresponding connectors on the expansion cards.

For instructions on which cables should be attached to specific connectors on an expansion card, see the expansion card's documentation.

Are the appropriate cables firmly attached to their connectors?

Yes. Go to step 10.

No. Go to step 11.

10.

 

Reconnect the cable connectors to the appropriate connectors on the expansion cards.

Is the problem resolved?

Yes. The cable connections were loose. You have fixed the problem.

No. Go to step 11.

11.

 

Remove all expansion cards from the system (see "

Removing an Expansion Card

").

12.

 

Run the system memory test in the Dell Diagnostics.

Did the test run successfully?

Yes. Go to step 13.

No. See "

Getting Help

" for information on obtaining technical assistance.

13.

 

Turn off the system, disconnect it from its electrical outlet, and open the system doors.

14.

 

Reinstall one of the expansion cards you removed in step 11.

15.

 

Run the system memory test in the Dell Diagnostics.

Did the test run successfully?

Yes. Go to step 16.

No. See "

Getting Help

" for information on obtaining technical assistance.

16.

 Repeat steps 13 through 15 for each of the expansion cards that you removed in step 11.

Have you reinstalled all of the expansion cards without encountering a test failure?

Yes. You have fixed the problem.

No. See "

Getting Help

" for information on obtaining technical assistance.

Troubleshooting System Memory

A system memory problem can be caused by a faulty memory module or a faulty system board. If a random-access memory (RAM) error message appears, the
system probably has a memory problem.