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6 monitoring acronis access with new relic, Monitoring acronis access with new relic, P. 115) – Acronis Access Advanced - Administrator's Guide User Manual

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Copyright © Acronis International GmbH, 2002-2014

8. For the Sync-Folder:

a. For Value name enter "activEcho Folder".
b. For Value type select REG_SZ.
c. For Value data enter the following token and path: %USERPROFILE%\Desktop\AAS Data

Folder

9. For the Auto-Update:

a. For Value name enter "AutoCheckForUpdates".
b. For Value type select DWORD.
c. For Value data enter "00000001". The value "1" enables this setting and the client will

automatically check for updates. Setting the value to "0" will disable the setting.

10. For the Certificates:

a. For Value name enter "AllowInvalidCertificates".
b. For Value type select DWORD.
c. For Value data enter "00000000". The value "0" disables this setting and the client will not be

able to connect to Acronis Access servers with invalid certificates. Setting the value to "1" will
enable the setting.

5.6 Monitoring Acronis Access with New Relic

This type of installation will let you monitor your Acronis Access Server application, not the actual
computer on which it is installed.

1. Open http://newrelic.com/ http://newrelic.com/ and create a New Relic account.
2. For Application type select Mobile app.
3. For Platform mark Ruby.
4. Finish creating your account and log in.
5. Go to Applications, leave the ruby bundle(step 1) as is and continue to the next step.
6. Download the New Relic script - newrelic.yml.
7. Open your Acronis Access web UI.
8. Go to Settings and click on Monitoring.
9. Enter the path to the newrelic.yml including the extension (e.g C:\software\newrelic.yml).

We recommend you put this file in a folder outside of the Acronis Access folder so that it will not
be removed or altered on upgrade or uninstall.

10. Click Save and wait a couple of minutes or until the Active application(s) button becomes active

on the New Relic site.

11. If more than 10 minutes pass, restart your Acronis Access Tomcat service and wait a couple of

minutes. The button should be active now.

12. You should be able to monitor you Acronis Access server via the New Relic website.

All the information the Acronis Access server logs about trying to connect to New Relic and set up monitoring is
in a file called newrelic_agent.log found here - C:\Program Files
(x86)\Acronis\Common\apache-tomcat-7.0.34\logs
. If you have any problems, you can find
information in the log file.

There is frequently a warning/error that starts like this:
WARN : DNS Error caching IP address: Errno::ENOENT: No such file or directory - C:/etc/hosts which

That's a side effect of the code used to patch another New Relic bug and is innocuous.