AirLive WN-5000R - Manual (Page 103)

WN-5000R User’s Manual
100
4-2 Troubleshooting
If you found the router is working improperly or stop responding to you, don’t panic! Before you contact your
dealer of purchase for help, please read this troubleshooting first. Some problems can be solved by yourself
within very short time!
Scenario Solution
Router is not responding to
me when I want to access it
by web browser
a. Please check the connection of power cord and network cable of this
router. All cords and cables should be correctly and firmly inserted to
the router.
b. If all LEDs on this router are out, please check the status of A/C
power adapter, and make sure it’s correctly powered.
c. You must use the same IP address section which router uses.
d. Are you using MAC or IP address filter? Try to connect the router by
another computer and see if it works; if not, please perform a hard
reset (pressing ‘reset’ button).
e. Set your computer to obtain an IP address automatically (DHCP),
and see if your computer can get an IP address.
f. If you did a firmware upgrade and this happens, contact your dealer
of purchase for help.
g. If all above solutions don’t work, contact the dealer of purchase for
help.
Can’t get connected to
Internet
a. Go to ‘Status’ -> ‘Internet Connection’ menu, and check Internet
connection status.
b. Please be patient, sometime Internet is just that slow.
c. If you connect a computer to Internet directly before, try to do that
again, and check if you can get connected to Internet with your
computer directly attached to the comm. device provided by your
Internet service provider.
d. Check PPPoE / L2TP / PPTP user ID and password again.
e. Call your Internet service provide and check if there’s something
wrong with their service.
f. If you just can’t connect to one or more website, but you can still use
other internet services, please check URL/Keyword filter.
g. Try to reset the router and try again later.
h. Reset the comm. device provided by your Internet service provider
too.
i. Try to use IP address instead of hostname. If you can use IP address
to communicate with a remote server, but can’t use hostname, please