Google Message Security Batch Reference Guide - Manual (Page 277)

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HELO failed.
• SMTP Connection failed -- See The Message Security Administration Guide,
“Troubleshooting Incoming Email Delivery” for full steps.
• HELO failed -- This usually indicates an issue with your mail server. Look at
your mail server logs for the exact SMTP error it returned. This information will
help you resolve this issue.
• MAIL FROM failed -- This indicates that your mail server will not accept the
sender or timed out during this phase of the test. Look in your mail server logs
for the exact SMTP error it returned. This information will help you resolve this
issue.
• RCPT TO failed -- This usually indicates that your mail server rejected the
recipient or timed out during this phase of the test. Does the recipient have an
email box on the server? Look in your mail server logs for the exact SMTP
error it returned.
• Sending message data failed -- This indicates that your mail server rejected
the body of the email message or timed out during this phase of the test. Look
at your mail server logs for the exact SMTP error it returned.
Return Values
• Successful test mail flow through the data center (mailtype=0) displays the
following test summary:
Sending test mail to [email protected]:
Establish connection...
Sending HELO
Sending MAIL FROM
Sending RECPT TO
Sending data
End of data dot
Success
The email data center can deliver email to this email server from an
external email server.
• Successful test of an email generated by the data center (mailtype=1):
Sending test email to [email protected]:
Establish connection...
Sending HELO
Sending MAIL FROM
Sending RECPT TO
Sending data
End of data dot
Success
The email data center can deliver email to this email server from an
external email server.
• Successful test of an email from the Message Security service directly to your
mail host:
Sending test email to [email protected]:
Establish connection...
Sending HELO
Sending MAIL FROM