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Belkin PM01110EA User Manual

Page 100

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98

g Wireless router

sections

table of contents

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troublEshooting

problem:

The setup Assistant completed installation, but my web browser

doesn’t work�

i am unable to connect to the internet� The router’s “Modem” light is

on and the “internet” light is blinking�

Solution:
if you cannot connect to the internet, the “Modem” light is on, and the

“internet” light is blinking, the problem may be that your connection type

may not match the isP’s connection�

if you have a “static iP address” connection, your isP must assign

you the iP address, subnet mask, and gateway address� Please

refer to the section entitled “Alternate setup Method” for details on

changing this setting�

if you have a “PPPoe” connection, your isP will assign you a user

name and password and sometimes a service name� Make sure the

router connection type is configured to PPPoe and the settings are

entered properly� Please refer to the section entitled “Alternate setup

Method” for details on changing this setting�

You may need to configure your router to meet the specific

requirements of your isP� To search our Knowledge Base for

isP-specific issues, go to: http://web�belkin�com/support and type in

“isP”

if you are still unable to access the internet after verifying these settings,

please contact Belkin Technical support�

Problem:

The setup Assistant completed, but my web browser doesn’t work�

i am unable to connect to the internet� The “Modem” light on my

router is blinking and the “internet” light is solid�

Solution:
if the “Modem” light is blinking and the “internet” light is solid, but you are

unable to access the internet, there may be third-party firewall software

installed on the computer attempting to access the internet� examples

of third-party firewall software are ZoneAlarm, BlackiCe PC Protection,

McAfee Personal Firewall, and Norton Personal Firewall�
if you do have firewall software installed on your computer, please make

sure that you properly configure it� You can determine if the firewall

software is preventing internet access by temporarily turning it off� if, while

the firewall is disabled and internet access works properly, you will need

to change the firewall settings to function properly when it is turned on�
Please refer to the instructions provided by the publisher of your

firewall software for instructions on configuring the firewall to allow

internet access�
if you are still unable to access the internet after disabling any firewall

software, please contact Belkin Technical support�