Brother BES-962BC - Manual (Page 265)

BES-962BC • BES-1262BC 263
Chapter 12 Troubleshooting
The power lamp does not light up
when the computer power switch
is turned on.
The display does not light up when
the computer power switch is
turned on.
"Windows" cannot be started.
"Windows" can be started but the
embroidery software cannot.
The window does not open though
the machine power is turned on?
The screen changes when the
mouse is not operated for a while.
The screen of the editor, the
explorer or the production report
disappears during operation.
Colors set for a design and
threads are not available.
• Is the cable correctly plugged in the computer?
• Is the AC line live?
• Is the display power lamp on?
• Is the display's cable correctly connected?
• Is the display's contrast correctly adjusted?
• Is a floppy disk inserted?
• Is the selection of other icons possible?
• Is the selected icon correct?
• Can you double-click more quickly?
• Is the cable to the machine and the interface board correctly
connected?
• Is the interface board attached properly? (Refer to Page 39.)
• Is the correct COM port selected? (Refer to Page 131.)
• The screen saver is preset. Invalidate this function on the control
panel screen. Do not validate the power-saving function.
• The machine controller screen was clicked so that the current
screen is hidden behind it. Move the mouse to the bottom of the
screen and select the program (editor, explorer, or production
report).
• The number of colors is set to 256. Increase the number to
65000 or more on the control panel screen.
Personal Computer Section
Check these points once again
Trouble Check Point