Troubleshooting – Winland Electronics EA800-ip User Manual
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Troubleshooting
Operating or setup errors are indicated by flashing data on the display. Often, a programming error also results in
an alarm for the misprogrammed relay. The table below shows and describes common error displays, along with
corrective action. For updated information, go to the EA800 page at www.ea800.net and look for the FAQ section.
Table 13
Troubleshooting
Symptom
Cause
Corrective Action
Temperature reading indi-
cates maximum when
temperature is actually
less.
Wired sensor is shorted
Wired sensor cable has a short.
Sensor has failed
Ensure that the sensor connection is not shorted.
A short equals zero resistance and thus the max-
imum value.
Replace damaged cable.
Contact Winland Technical Support at
1-800-635-4269, M-F from 8am-5pm (Central).
Temperature reading indi-
cates minimum when tem-
perature is actually
greater.
Wired sensor is not connected
Wired sensor cable has an open.
Sensor has failed
Ensure that the sensor is connected to the cor-
rect header pins. An open connection equals an
infinite resistance and thus the minimum value.
Replace damaged cable.
Contact Winland Technical Support at
1-800-635-4269, M-F from 8am-5pm (Central).
Temperature display does
not equal actual tempera-
ture.
Incorrect sensor programmed
Verify the actual sensor connected to the sensor
input is programmed appropriately. Each temper-
ature sensor is limited to a specific operating
range.
Display flashes repeat-
edly between the Winland
Electronics Inc. screen
and a blank screen.
The EA800 reboots repeatedly
and fails to successfully com-
plete the boot process.
Cycle power to the EA800 and wait for a period
of time before reapplying power.
If a USB drive is attached to the USB port,
remove it and cycle power as noted above.
If the problem recurs, contact Winland Technical
Support at 1-800-635-4269, M-F from 8am-5pm
(Central).
The display flashes while
displaying the
ACTIVE ALARMS screen
A sensor's reading has
exceeded a set limit.
A wireless sensor is not commu-
nicating with the console.
Verify the environmental conditions of the sen-
sor.
Verify the received signal strength as outlined in