MagTek QwickPAY - Manual (Page 6)

3 www.qwickpay.com
Contact
For assistance related to processing, transactions, applications, and settlement, please contact the MagTek vendor that
provided you with your Login credentials or directly contact your processor (the entity that supplied your merchant account).
They will be able to provide you with the best possible service. Most merchant account providers have 365/24/7 support. For
additional assistance, please contact your QwickPAY supplier or email us at [email protected].
Please have your reader charged (if required) and have the part number and serial number available before you call for faster
service. Your serial number is on the reader itself or launch the App and tap on Menu then iDynamo/MagneSafe SCRA to view
the serial number and firmware version.
A note on your merchant account
Your merchant account is separate from your QwickPAY subscription. Your merchant account provides an agreement between you,
a merchant bank and a payment processor for the settlement of credit card and/or debit card transactions. Most transactions
settle within 24 hours.
Merchant service providers deliver the financial linkage between you, your customers, your bank and the credit card companies.
Fees and fee structures will vary, but you can expect that every merchant processing account will include a Discount Rate. This
is the percentage of the transaction amount you will be billed for the transactions you process. Rates vary based on certain risk
criteria usually categorized into “Qualified”, “Mid-Qualified” and “Non-Qualified” tiers. In addition, rates vary depending on your
type of business, whether or not you swiped the customer’s card through the reader and other factors that can be explained in
further detail by your merchant account provider. To ensure that you get the lowest fees possible, always swipe the customer’s
card through the SCRA, and be sure to include all the required information whenever processing a transaction.
iii. Contact Support