MagTek QwickPAY - Manual (Page 44)

41 www.qwickpay.com
If you experience an SMTP Port 25 error message in the QwickPAY Application, this is due to the Port 25 being
blocked in the Wireless Router you are using to access the Internet from your Smart Phone or Tablet.
Here are the resolutions to this matter:
1. The quickest and easiest one is to turn off the Wi-Fi connection on your Smart Phone or Tablet and use the
Data Plan from your cellular service to access the Internet. Once this is done, you can now use the QwickPAY
App and process the complete transaction and send off the Transaction Receipts via e-mail from the
QwickPAY Application.
2. Process the Transactions with the error and once you get to a different Wi-Fi connection or use the Data Plan
Carrier Service, launch the QwickPAY App and then go into Menu/Saved Receipts and look into one at a time
and then click on Send and sent the Transaction Receipts from this different connection.
3. Go into the Wi-Fi Router settings and open Port 25 to allow Internet Access through there. These settings come
open on most Wi-Fi Routers, but some may have them off/blocked from Internet Access and that’s what causes
the issue with the QwickPAY App because we use Port 25 to send the transaction receipt e-mails.
iv. SMTP Port 25 Error
D. Appendix - Error