HP StorageWorks XP Remote Web Console Software - Manual (Page 137)

Table 11 General XP External Storage troubleshooting (continued)
Corrective action Error
the external array. The following are
possible causes:
•
The fibre cable is not connected
properly.
•
The topology setting between the
external and target ports does not
match.
• Because security is set on the port, the
external array's device cannot be
recognized from the local array.
•
If the external array is connected
through switches, the switches' settings
might not be appropriate.
Corrective action: Check the condition of
the connection to the external array. If you
cannot restore the path, contact your
HP account support representative.
Status: A program error occurred, or there
is a logical contradiction. Internal error
Corrective action: Contact your HP account
support representative.
Status: Processing was retried because an
abnormal reply (Response) was returned, Timeout
but processing has stopped due to a
timeout.
Corrective action: The external array's port
of is recognized. Check the condition of
the connection (for example, cables and
switches) to the external array. If you
cannot restore the path, contact your
HP account support representative.
Status: An error, such as blockade of the
controller, was found in the external array's
port. Target error
Corrective action: Check the status of the
external array's ports. If you cannot restore
the path, contact your HP account support
representative.
Status: The reply from the external array
was Unavailable. The external array Unavailable
requested a change to the connected port.
When the status becomes Unavailable, the
primary path changes to the alternate path
that is in Standby status. When the primary
path changes, the path status becomes
Normal.
Corrective action: If the path does not
change properly, check the external array's
status. If you cannot restore the path,
contact your HP account support
representative.
Status: The reply from the external array
was Backoff. The path status is Waiting for Backoff
Recovery because a temporary error
occurred in the external array's volume.
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