Service and repair, Returning the autoloader for service or repair – HP StorageWorks DAT 72x10 Tape Autoloader User Manual
Page 55
Problem
Solution
Contamination by loose debris.
Avoid contamination by ensuring that the autoloader
is installed in a clean, contamination-free environment.
Cartridges should be stored vertically in their plastic
cases. Continue cleaning the tape drive as needed.
Non-acclimated media
A cartridge should be acclimated for at least 24
hours before being used, particularly if it has been
stored at a substantially different temperature or level
of humidity than the autoloader.
Cartridge is incompatible
Use only cartridges that are compatible with the drive
type.
•
Make sure you are using a DDS cleaning cartridge.
(See “
Expired cleaning cartridge
A cleaning cartridge is good for:
•
DAT 72 tape libraries: 50 cleans
Bad/defective/contaminated media
If the Media Attention LED is cleared and the drive
has been cleaned, and then immediately re-displays
each time a particular cartridge is reloaded, that
cartridge should be suspected as being defective, if it
is not an invalid cleaning cartridge.
•
If this occurs, remove the magazine and then
remove the cartridge from the relevant slot.
Replace it with a known good cartridge. In some
cases, a cartridge can be worn out or have been
formatted as a Firmware Upgrade Cartridge.
•
Any cartridge that is suspected of being defective
or contaminated should NOT be reused in any
drive.
Device Not Detected on SCSI Bus
Various SCSI issues
•
Attach device to a LVDS SCSI host adapter/bus.
•
Check that the HBA supports LUN
scanning and this feature is enabled. See
•
SCSI cable length exceeded, use shorter cable, or
remove other devices from the bus.
•
Check for a conflicting SCSI ID.
•
Device not properly terminated. See
•
Power on device before powering on the host
computer.
•
Check that the device has been powered on and
is not in an error state.
•
Check the SCSI connectors for bent pins.
Service and Repair
Returning the autoloader for service or repair
If you need to return or ship an autoloader, it is important that you attempt to refit the shipping lock before
shipping. This prevents damage during transportation. See “
DAT 72x10 1U Tape Autoloader
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