HP StorageWorks DAT 72x10 Tape Autoloader User Manual
Page 53
Problem
Solution
Tape stuck in drive.
1.
Power cycle the autoloader, allow it to complete
initialization, which in rare cases can take as
long as 10 minutes, and then retry unloading the
tape using the autoloader operator control panel.
2.
Allow the tape drive to complete all operations.
This may take as long as ten minutes if you
reset or cycle power on the autoloader while
the cartridge is positioned at the physical end
of the media.
3.
Make sure that the backup software is not
reserving the slot or preventing the tape drive
from ejecting the cartridge. The backup software
needs to cancel the reservation and any hold it
has on the tape drive. Temporarily disconnecting
the autoloader from the host server and power
cycling eliminates the host and its software as
a problem source.
4.
Contact your service representative.
Tape stuck in storage slot.
See
Removing stuck cartridges from slots
Media
Cleaning or data cartridge incompatible with drive.
Make sure you are using data and cleaning
cartridges that are compatible with the
drive and model of your autoloader (see
” on page 32). The
autoloader automatically unloads incompatible
cartridges, the Media Attention LED flashes, and an
exclamation point (!) displays in the inventory display
for the indicated slot number. You will need to export
the media in order to clear the state. Media that is
damaged or put in a very dirty drive may also be
marked as incompatible.
Cannot write to or read from tape.
•
Make sure that the cartridge is write enabled
(move the write-protect switch to the enabled
position).
•
Make sure you have the appropriate data
cartridge for your autoloader model. HP
recommends DAT 72 cartridges for DAT 72X10
1U autoloaders.
•
Make sure that the cartridge has not been exposed
to harsh environmental or electrical conditions
and is not physically damaged in any way.
•
Many backup applications do not read or write
to cartridges that were created using a different
backup application. In this case, you may have to
perform an erase, format, or label operation on
the cartridge.
•
Make sure you understand any data protection
or overwrite protection schemes that your backup
application may be using, which could prevent
you from writing to a given cartridge.
•
Clean the tape drive. See
•
Retry the operation with a different, known good
cartridge.
Cleaning
DAT 72x10 1U Tape Autoloader
53